• FACILITIES

  • Is there a cashpoint machine on site?

    No, but we offer a free cashback service.

  • Do you have WiFi on site?

    Currently we have free WiFi in our main Complex area – not yet on the seasonal, touring or camping fields. We are hoping to provide WiFi out in the fields very soon, so keep an eye on our website & Facebook page!

  • Is there a Launderette on site?

    Yes, we have a launderette on site with 2 large washing machines and 2 large tumble dryers (located next to our American Diner). It’s £3 for a wash (approx. 45mins) and £2 for the dryer (approx. 1 hr).

  • Can I use the Pool or Play Area if I’m not staying on your site?

    Yes! Everyone is welcome to use all our facilities, whether you are staying on site with us or just live locally. Anyone can pop in for a meal, or come along to any of our themed parties, kids events or live shows.

  • What are the opening times & prices of your Soft Play Area?

    Our Soft Play Area is open: 9am-7pm Monday-Saturday and 9am-6pm on Sundays. It’s £2.50 per child.

  • Is there a Lifeguard on duty in your Swimming Pool?

    No, due to the size of our Swimming Pool we do not need to have a lifeguard in attendance. We do operate a strict 1 adult to 2 children policy and our staff in the adjoining Play Area are first-aid trained.

  • What is the depth/temperature of the Swimming Pool?

    Our Swimming Pool is 1m in the shallow end, and 1.2m in the deep end. The average daily temperature is around 30/31 degrees.

  • Do you offer Swimming Lessons?

    We don’t offer Swimming Lessons ourselves, but there is a company called Swimwise that use our pool during term-time for children’s swimming lessons. You can contact Swimwise on: swimwise@yahoo.com or on 07973 818083. They also have a Facebook page: @swimwise.llanelli.

  • Is there an extra charge to use the Pool and/or Play Area if I am staying on site?

    You will receive a free pass to use our Soft Play Area if you are staying on site with us. Standard charges apply to use our pool. However we offer great reductions for tourers and campers if you purchase a 3 day or 7 day pass. See Reception for full details.

  • Where do I purchase clubs for the crazy golf course?

    You can hire the clubs & golf balls for our crazy golf course from our on-site shop. We ask for a £2 deposit for each golf club, plus £1 per person to play.

  • Do I need a license to fish in your fishing lake?

    Children under 13 do not need a license, otherwise standard UK lake fishing rules apply. We operate a catch and release policy and ask that you only use barbless hooks or nets.

  • What fish are in your fishing lake?

    Generally you can find Gudgeon (the native variety), Tench, Rudd & Golden Rudd in our fishing lake. 

  • TOURING

  • Can you accommodate larger caravans/motorhomes?

    We generally accept tourers & motorhomes up to around 28ft in length. We have a few pitches that are slightly longer than others, so if you have a larger sized unit please call our Reception team so we can see what is available for you.

  • Do you provide electric hook-up cables?

    No, you will need to bring your own electrical supply cable. These are normally around 25m long with a giant 3 pin plug at the end. They can be purchased from most caravan/camping/outdoor shops.

  • What is the maximum tent size accepted on your site?

    Our ‘Rally Field’ can accommodate larger tents – the price for the pitch is based on the amount of people sharing the tent, rather than the size of the tent. Please call our Reception team if you are unsure about the size of your tent, and they can talk you through our available pitches. 

  • Is there a minimum number of nights policy?

    During school holidays and busy periods we normally operate a 2 or 3 night minimum stay policy. Click here to see our Pricing Tariffs/Minimum Night Stays for different dates throughout the year. 

    We are flexible though, and sometimes if we can fill a 1 night or 2 night gap we are more than happy to book you in. Plus, during off-peak/mid-week quiet periods we often accept 1 night stays. So if you can’t find what you’re looking for online just give our friendly Reception team a call on 01554 771202.

  • Do I pay extra for electric on my pitch?

    Electric is on a meter and is topped up via a smart card. For short stay breaks we provide you with a set amount of electric per night (15 units a night during the colder winter months, and 10 units a night during the warmer summer months). This is usually sufficient for most people. The electric meter will give you a unit countdown, so if you run out – or if you’re running low – you can top up your electric card either at Reception, or at the Bar if Reception is closed.

    If you are booking for a month or longer, electric is not included in the price and you will need to top up your electric card as and when required.

  • Do you hire out caravans or tents?

    No, but we have cosy, heated Glamping Pods available to book. See more details here.

  • Are awnings allowed?

    All our pitches include room for an awning, at no extra charge. However, during the winter months all types of awnings will only be permitted at our discretion. Our decision is based on various factors, including inclement weather and the condition of the ground/pitches. A member of our team will contact you prior to your arrival if awnings are not permitted during your stay.

  • Can I choose a pitch next door to my friends or family?

    If you would like pitches next door, or adjacent, to friends and family please let us know at the time of booking and we will do our best to try and keep you all together. However, due to guests arriving and departing on different dates, and guests requesting to extend stays once they are here, we cannot guarantee that the pitches will be together. We will put notes in your booking though, and do our utmost to keep you close.

  • Do you offer seasonal pitches for tourers?

    Yes! Click here for all the info on our seasonal pitches.

  • What if I need to cancel my holiday?

    We hope you won’t need to cancel your holiday with us, but we also understand circumstances can change unexpectedly. There are different options available to you, should you need to cancel:

    If you would like to keep your holiday & simply change the dates on your booking to a more suitable time, we can keep the amount you have paid in credit for you, until you know the new dates you would like to book. Please give us at least 24 hour’s notice where possible, so we have time to re-sell your pitch. The money you have paid can be kept in credit for up to one year for you.

    You also have the option to add on our ‘Holiday Protection Plan’ at the time of booking (£3 extra per booking, or £5 extra if your booking is for a month or longer) This way, providing you give us at least 24 hour’s notice, we will be happy to refund you the amount paid.

  • Can I request a pitch near the toilets or close to the clubhouse?

    Yes, if you have any special needs please let us know at the time of booking. We will add notes to your booking and do our best to accommodate your requests. We cannot guarantee a particular pitch, especially during busy periods, but we will always try to satisfy your requirements.

  • Is there a Chemical Disposal Point/Elsan Point on site?

    es, we currently have 3 waste disposal points on site. We have one in our main carpark as you drive out, which is suitable for motorhomes. The other Elsan points are located to the side of Shower Block 1, and in our Camping Field.

  • Do you allow BBQs on site?

    You are welcome to enjoy a BBQ on site (it’s part of what camping is all about, we love a bbq!). For safety reasons, and to help keep our fields nice and green, please ensure BBQs are raised off the grass and kept well away from any gas bottles or trees.

  • Do you allow more than one tent on one pitch?

    Sorry, no. Due to health & safety, fire regs & insurance purposes we only allow one tent or one caravan per pitch. The only exception is if you would like to put a small pup tent on your pitch for storage purposes only. You can add this on at the time of booking for an extra £2 per night.

  • When do I have to pay for my holiday?

    We normally ask for a 50% deposit on booking, and the remainder is normally due a week before you arrive. Once the deposit has been paid some people prefer to make regular small payments to spread the cost out a bit before they arrive. This is also fine – just give us a call and you can pay by card over the phone.

  • Do you allow Campfires or Firepits on site?

    Unfortunately, no. We have experienced too many issues in the past with campfires leading to noise disturbances late into the night, and also damage to our fields. We have therefore taken the decision to no longer accept campfires or firepits.

  • Can I park next to my tent or caravan?

    All our pitches have space for one car to park next to your tent or caravan. However if you are pitched on one of our grass fields during particularly wet weather, we may ask you to park off the grass to avoid getting stuck in the field!

  • Do I need to pay to use the showers?

    No, our showers are free of charge.

  • Can I bring my dog with me?

    Yes, of course. A family holiday wouldn’t be the same without your little four-legged friends! We accept a maximum of 2 dogs per pitch, at no extra charge. Please keep your dogs on a lead at all times around the campsite, and please ensure any mess is cleaned up after them. Dogs are not allowed inside our main Complex area, but you are welcome to sit outside with them on our Bar patios & terrace. (And there are lots of lovely walks for them along the estuary too, with direct access from our site!) We are sorry, but no pets are allowed in our Glamping Pods.

  • Can I bring two cars?

    We understand families may need more than one car, especially if you are here for longer than a couple of days. On arrival, you are welcome to bring the second vehicle through to your pitch to unload. Once you have unloaded you can leave your second vehicle in our main car park at no extra charge.

  • Do I need to bring my holiday confirmation booking with me?

    No, it’s handy to have it with you but it’s not essential. We generally ask for your surname on check-in & ask that you bring with you an up-to-date form of photo ID with your address, that matches the address on the booking (such as a driving license).

  • Can I get a discount if I’m a member of the Caravan & Camping Club?

    No, sorry, we don’t currently offer any discounts for members of the Caravan & Camping Club

  • What time is check-in/check-out?

    You can check-in any time from 1pm onwards. We ask that you check-out any time before mid-day. If you would like a late check-out (or require an earlier check-in) please speak to one of our friendly Reception team. If your pitch is available we are more than happy to arrange this for you. Please note it is difficult for us to arrange late check-outs during busy school holiday & bank holiday periods, in these cases we would recommend booking the extra night, as late check-outs are rarely available.

    If you are staying in our Glamping Pods, check-in is any time after 3pm, and check-out is before 10am.

  • Do you take bookings for Caravan Rallies?

    Yes! We are more than happy to accept rally bookings for caravan groups, subject to availability. Please call or email us (info@gatewayresort.co.uk) with all the details so we can work out the best deals for you!

  • Is there a charge for extra people?

    Our prices are based on up to 4 people in a caravan or tent. Any additional people are charged at £3 extra per person, per night. Children under the age of 5 are free.

  • What if I’m arriving late?

    If you are arriving after Reception is closed you can check in with our friendly Bar staff. Please call Reception to let us know beforehand, so we can leave all your check-in info at the Bar for you.

  • Can I bring my works van on site?

    We don’t allow window-less vans or commercial/sign-written vehicles on site – but you are welcome to drive up to your pitch to unload, then we would ask you to leave your van in our main car park (no charge). For safety reasons we also don’t allow windowless vans on site – again you are welcome to unload at your pitch, then we ask you to leave the van in our main car park. If you are unsure, please ask a member of our friendly Reception team.

  • What type of pitches do you offer?

    We offer a choice of 3 different pitches: Hardstanding with electric hook-up (suitable for touring caravans, motorhomes, campervans) Grass with electric hook-up (suitable for tents, trailer tents, touring caravans, motorhomes, campervans) and Basic Grass without electric (suitable for tents, trailer tents, touring caravans, motorhomes, campervans).

    All pitches include room for an awning, at no extra charge. However, during the winter months all types of awnings will only be permitted at our discretion. Our decision is based on various factors, including inclement weather and the condition of the ground/pitches. A member of our team will contact you prior to your arrival if awnings are not permitted during your stay.

    Most pitches will have space to park your car, however during particularly wet weather you may be asked to park off the grass.

  • Can I extend my stay?

    Yes, of course…if you’re enjoying yourselves then we’d love you to stay longer! Just speak to our friendly Reception team and if your pitch is available we’d be delighted to extend your holiday booking. On certain rare occasions this may mean moving pitches, but we will always do our best to keep you on the same pitch, should you wish to prolong your holiday.

  • Do you offer Caravan Storage?

    Sorry, we do not currently offer caravan storage.

  • What is the electric amp rating at your site?

    On our pitches with electric hook-up we provide a 3-pin connector rated at 16 amps (standard for most UK campsites) We have one field-our Wallabies Field-which is only 6 amps, and which is therefore only suitable for tents.

  • ENTERTAINMENT

  • Do you have live music?

    Yes, we’ve gained a solid reputation for hosting some of the best local bands and singers around! We have live music every weekend, all year round during term-time, along with afternoon weekend sessions on our Sun Terrace in the Spring & Summer. During school holidays we normally have live music Thursdays-Saturdays with additional shows on Bank Holiday Sundays & Mondays. Click here to see all live music & show dates.

  • What sort of entertainment do you offer?

    We are famous for our wide range of entertainment here at Gateway! For the little ones we have Kids Club, themed parties, Pantomimes, Wrestling, Disney Discos, Magic Shows, Robot Shows and so much more! We also have live music, bingo, comedy shows, karaoke, prize game shows etc to keep the whole family entertained!

  • Do you do Kids Club?

    Yes we have Kids Club all year round. Fri & Sat nights during term-time and Wed-Sat nights during school hols. Kids Club normally starts at 7pm. Please note during January we may only have Kids Club on Saturday nights (please check before you book). We also host regular Saturday afternoon themed children’s parties/discos, you can see more here.

  • Do you have entertainment all year round?

    Yes, we have live shows, themed parties and kids events every weekend throughout the year (and daily entertainment during school holidays).

  • Can anyone come along to your themed Kids Parties?

    Yes! Our kids parties are open to everyone, and are usually free with no tickets needed.

  • Do you do Bingo – and if so what days/times?

    Yes, we have Cash Bingo on Friday & Saturday nights during term time and Wed-Sat during school hols. £1 a strip, with tickets on sale from 8pm, eyes down 9pm. We also have Adults Only Breakfast Bingo on Sunday mornings in our Tavern Bar – tickets on sale from 10:30am, eyes down 11am.

  • FOOD & DRINK

  • Do you have Vegan & Gluten Free Options?

    Yes, please ask one of our waiting staff for a menu. Please note all our food is prepared in a kitchen where nuts, gluten and other allergens are present, and our menu descriptions do not include all ingredients. If you have any food allergies, please us know before ordering.

  • Do you only serve Carvery on a Sunday?

    On Sundays we also have kids bar meals available, along with our Carvery. Spring to Autumn our outdoor Tiki Bar is open on Sundays offering Tiki Bites: Burgers, Hotdogs, Curry, Chips etc

  • Do we need to reserve a table for a meal?

    We accept advance table bookings on Mondays to Thursdays during term time. On weekends and school holidays all tables are first come, first served. Due to its popularity, you would always need to pre-book for our Sunday Carvery though (01554 771202).

  • What times do you serve food?

    Mon-Sat we serve breakfasts from 9am-12pm. Main Meals are then served 12pm-9pm.

    On Sundays we serve breakfasts from 9am-10.30am, with our Carvery from 12pm until approx. 4pm.

    Sunday nights are Curry nights (plus kids meals) 6pm-9pm. Spring-Autumn our outdoor Tiki Bar also serves burgers, hotdogs, kebabs, chips etc from mid-day on weekends & school holidays.

  • What type of meals do you serve & what sort of prices?
  • GENERAL

  • Is your site wheelchair accessible?

    Yes. We have ramps where needed, and wheelchair friendly doors on our Bars. Shower Block 2 has full disabled access & parking, with an accessible shower room in both male & female blocks. We have large disabled toilets in our Barrel Bar & our Tavern Bar. If you have a question regarding accessibility please call our friendly Reception team who will be happy to help.

  • Is there a bus stop near your site?

    The nearest bus stop to our site is in Bynea, which is a pleasant 20 min walk on a footpath alongside the estuary. Buses go approximately every 30 minutes to Trostre & Pemberton retail parks (111), and then onto Llanelli town (110 & 111). On the other side of the road buses go approximately every 30 minutes to Swansea (110 & 111) From Swansea you can catch connecting buses around the Gower Coast-limited service during off-peak months.